Unified Communication Engineers curious to implement and troubleshoot Cisco call center sites Should know basic of Cisco Unified Communication Troubleshooting Live Contact Center Callsįree Lab for Cisco Unified Contact Center Express on Cisco Devnet SandboxĪre there any course requirements or prerequisites? Integrating UCCX with Cisco Unified Communication Manager (CUCM)Ĭisco UCCX Call Flow Designing and Scripting Implementing Cisco Unified Contact Center Express Installing and Deploying Cisco Unified Contact Center Express Cisco UCCX 12.5 Installation and much more! What you’ll learn Time of Day and Day of the Week Routing Debugging and Troubleshooting Live Contact Center Call using UCCX Script Editor Cisco UCCX Scripting with Basic to Intermediate level of Call Flow building Configuration of Trigger Numbers, Applications, Scripts, Prompts, and Documents, etc. Configuration of Agents, Skills, Call Queues, Supervisors, and Teams, etc Cisco UCCX Call Center Agent Configuration Introduction to Cisco Unified Contact Center Express (Cisco UCCX) Administration You will learn and master the following topics: It enables the effective management of inbound and outbound voice, email, webchat, and customer interactions. The acquired skill will be helpful in setting up a small/medium contact center environment to meet the needs of a small/medium business.Ĭisco Unified Contact Center technologies provide powerful, agent-based services that result in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services.

The course provides a step-by-step process to set up Agents, Supervisors, Queues, Scripting, and troubleshooting. Cisco UCCX is a highly in-demand o-premise call center platform across the globe. This course will teach you how to build a contact center based on the Cisco Unified Contact Center Express (UCCX).

Cisco uccx documentation